If I have to choose one word to describe how you (People and Places) work, I would pick engagement!!! This is not just a matching process and then once the volunteer arrives that’s it. You treat the whole process, projects, contact with people… as a dear craft, taking care of so many things, details, and with the clear object of helping everyone succeed, get better, improve, be more efficient, practical… putting all your experience, knowledge, know-how in action, with a perfect blend of brain and heart. You work very efficiently and always answer fast. I had the chance to meet Dianne, and I could see her in action, and I saw how committed she is in doing her best for the sake of the development of the project, and for helping volunteers in whatever we may need. (Volunteer Eva)